SUPPORT
WHAT SHIPPING OPTIONS ARE AVAILABLE AND WHAT ARE THE COSTS?
SAMPLE ANSWER
WHAT SHOULD I DO IF MY ORDER HAS NOT YET ARRIVED?
IF YOUR ORDER HAS NOT ARRIVED WITHIN THE ESTIMATED TIMEFRAME, WE RECOMMEND CHECKING YOUR ORDER STATUS BY LOGGING IN TO YOUR ACCOUNT, CLICKING ON THE ORDER NUMBER, AND CHECKING THAT THE SHIPPING ADDRESS IS CORRECT. PLEASE CONTACT US IF THE ORDER STATUS IS "DELIVERED" AND THE SHIPPING ADDRESS IS CORRECT.
IS A SIGNATURE REQUIRED UPON DELIVERY?
NO SIGNATURE IS REQUIRED.
ARE THERE ANY DELIVERY RESTRICTIONS?
SAMPLE ANSWER
WHAT DO I DO IF MY PACKAGE OR PRODUCT IS DAMAGED?
IF YOUR PACKAGE OR PRODUCT ARRIVES DAMAGED, PLEASE CONTACT US WITHIN 3 DAYS OF DELIVERY AND INCLUDE PHOTOGRAPHS OF THE DAMAGED CONTENTS.
CAN I CANCEL OR MODIFY MY ORDER?
ORDERS CANNOT BE CANCELLED OR MODIFIED AFTER BEING PLACED. IF YOU WOULD LIKE TO RETURN YOUR ITEM, PLEASE SEE OUR RETURN POLICY.
WHERE CAN I CHECK MY ORDER STATUS?
YOU CAN CHECK YOUR ORDER STATUS BY LOGGING IN TO YOUR ACCOUNT AND CLICKING ON THE ORDER NUMBER.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
WE CURRENTLY ACCEPT SHOP PAY, PAYPAL, APPLE PAY, AMAZON PAY, GOOGLE PAY, VENMO, VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DINERS CLUB, UNIONPAY, JCB, AND ELO.
WHY WAS MY PAYMENT DECLINED?
PLEASE VERIFY THAT YOU CORRECTLY ENTERED YOUR PAYMENT INFORMATION AND THAT YOUR PAYMENT METHOD HAS NOT EXPIRED. IF THE PROBLEM PERSISTS, PLEASE CONTACT YOUR ISSUING BANK OR PAYMENT PROVIDER.
AM I CHARGED SALES TAX?
SALES TAX MAY BE CHARGED BASED ON YOUR SHIPPING ADDRESS AND LOCAL TAX LAWS. IF SALES TAX APPLIES TO YOUR ORDER, IT WILL BE CALCULATED AND DISPLAYED AT CHECKOUT BEFORE YOU COMPLETE YOUR PURCHASE. THE AMOUNT OF SALES TAX CHARGED IS BASED ON THE APPLICABLE STATE AND LOCAL SALES TAX RATES IN THE LOCATION TO WHICH THE ORDER IS BEING SHIPPED. PLEASE NOTE THAT TAX POLICIES CAN VARY. IF YOU HAVE ANY QUESTIONS ABOUT SALES TAX ON YOUR ORDER, FEEL FREE TO CONTACT US.
DOES VOSSANI OFFER OR ACCEPT GIFT CARDS?
WE DO NOT CURRENTLY OFFER OR ACCEPT GIFT CARDS.
WHAT'S YOUR RETURN POLICY FOR ONLINE PURCHASES?
PLEASE SEE OUR RETURN POLICY.
WHAT'S YOUR EXCHANGE POLICY FOR ONLINE PURCHASES?
SAMPLE ANSWER
HOW LONG DOES IT TAKE TO BE REFUNDED?
IF YOUR REFUND IS APPROVED, YOU WILL BE REFUNDED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS.
CAN I BE REFUNDED ON A DIFFERENT PAYMENT METHOD?
WE CANNOT REFUND A PAYMENT METHOD THAT IS DIFFERENT FROM THE ONE USED FOR THE PURCHASE.
I LOST MY RETURN LABEL. HOW CAN I GET A NEW ONE?
IF YOU LOST YOUR RETURN LABEL, PLEASE CONTACT US AT SUPPORT@VOSSANI.COM OR THROUGH THE CONTACT PAGE.
ARE DELIVERY CHARGES REFUNDABLE?
ANY SHIPPING CHARGES INCURRED AT THE TIME OF PURCHASE ARE NON-REFUNDABLE.
HOW DO I CREATE AN ACCOUNT?
YOU CAN CREATE AN ACCOUNT THROUGH THE REGISTRATION PAGE.
I FORGOT MY PASSWORD. WHAT SHOULD I DO?
IF YOU FORGOT YOUR PASSWORD, CLICK ON "FORGOT YOUR PASSWORD?" ON THE LOGIN PAGE AND ENTER YOUR EMAIL. YOU WILL RECEIVE AN EMAIL TO CHANGE YOUR PASSWORD.
HOW DO I DELETE MY ACCOUNT?
TO DELETE YOUR ACCOUNT, PLEASE CONTACT US AT SUPPORT@VOSSANI.COM OR THROUGH THE CONTACT PAGE.
HOW DO I SIGNUP FOR VOSSANI'S NEWSLETTER?
YOU CAN SIGNUP FOR OUR NEWSLETTER BY SELECTING "NEWSLETTER" IN THE FOOTER AND ENTERING YOUR EMAIL ADDRESS.
HOW DO I UNSUBSCRIBE FROM VOSSANI'S NEWSLETTER?
YOU CAN UNSUBSCRIBE FROM OUR NEWSLETTER BY CLICKING THE "UNSUBSCRIBE" LINK AT THE BOTTOM OF ANY NEWSLETTER.
HOW DO I CONTACT VOSSANI?
YOU CAN CONTACT US AT SUPPORT@VOSSANI.COM OR THROUGH THE CONTACT PAGE.
DOES VOSSANI HAVE ANY FLAGSHIP LOCATIONS?
NOT YET.